Terms of service.
Short. Direct. Survivable.

These Terms govern your use of the eAviora marketing site and, when it is generally available, the eAviora platform (the "Service"). "eAviora", "we", and "our" refer to eAviora Technologies Inc., incorporated in Quebec, Canada.

By accessing the site, opening a conversation with us, or signing in to the platform, you accept these Terms. If you do not agree, do not use the Service.

eAviora is currently pre-launch. Access is by invitation or design-partner agreement. The product is offered on an AS IS basis during this period, without a service-level commitment. Your feedback is the price of admission.

To use the platform your organisation must have a signed agreement with eAviora. Your organisation's accountable manager is responsible for provisioning and deprovisioning users. You are responsible for safeguarding your credentials. Report any suspected compromise to contact@eaviora.com.

The operational data you enter into the platform is yours. We claim no ownership. We do not access your tenant without written authorisation (typically to investigate a support incident you have reported).

You grant us a limited license to process your data as necessary to operate the Service: store it, back it up, execute the AI pipelines you configure, and surface the outputs inside your tenant. That license ends when you terminate the agreement.

You will not, and will not allow anyone to:

• Use the Service to violate any law or regulation.
• Reverse-engineer, decompile, or attempt to extract the source code, except to the extent permitted by applicable law.
• Access the Service to build a competing product.
• Send us malicious code, conduct load tests, or probe our security without prior written consent.
• Upload data you do not have the right to process.

The platform runs AI classification and analysis agents with deterministic settings against enumerated outputs. Results are stored and locked at classification time so the same record returns the same classification on a regulator audit, years later. This is a deliberate design choice for auditability.

AI outputs are decision-support, not regulatory decisions. Your organisation's accountable manager is responsible for the final call on any safety-critical action, regardless of what the platform has classified.

All rights, title, and interest in the platform — software, design, graph architecture, agent prompts, taxonomies we ship — remain with eAviora. Your data, your documents, and any derivative records you create inside your tenant remain yours.

If you give us feedback, we may use it to improve the Service without restriction and without attribution.

During design-partner and pre-launch engagements we exchange confidential information in both directions. Each party will protect the other's confidential information with the same care it uses for its own, and at minimum a reasonable standard of care. This survives termination.

The platform runs on Supabase, Vercel, Inngest, Resend, and the Anthropic Claude API. Your use of the Service is subject to those providers' terms in addition to these. We choose our sub-processors carefully; see our Privacy Policy for the current list.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EAVIORA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. EAVIORA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

The platform supports, but does not replace, your organisation's safety management system. Regulatory accountability cannot be outsourced to a vendor.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EAVIORA'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE PRECEDING 12 MONTHS, OR (B) ONE HUNDRED CANADIAN DOLLARS (C$100) DURING THE PRE-LAUNCH PERIOD. NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES.

Either party may terminate the agreement for material breach if the breach is not cured within 30 days of written notice. Upon termination we will, on request and within 30 days, export your tenant data and delete it from our systems (subject to any legal obligation to retain).

These Terms are governed by the laws of the Province of Quebec and the applicable laws of Canada, without regard to conflict-of-law principles. The exclusive venue for any dispute is the courts located in Montreal, Quebec.

We may update these Terms. Material changes will be emailed to platform administrators and posted here with a new last-updated date. If you object to a material change, you may terminate under 12.

Questions about these Terms, requests for a master services agreement, or anything else contractual — write to contact@eaviora.com. We answer.