The accountable manager
owns the outcome.

Five moments.
No spreadsheets.

• When you onboard a provider.
  Scope, SLA, agreement — held against the same record.

  A new ground handler, MRO contract, training partner. Each becomes a provider record with its scope of work, its agreed SLA targets, and the contractual evidence linked. The accountable manager is named at onboarding, not after the first audit finding.

• When SLA drift surfaces.
  Drift becomes a typed finding, with an owner.

  Turn time creeps over target, damage incidents climb, audit findings accumulate. The platform raises a typed finding against the provider, routes it through the same severity ladder as your internal findings, and surfaces it on the scorecard before the next contract review.

• When a provider needs auditing.
  A shared lane, not a separate audit programme.

  Provider audits use the same checklists, the same finding model, the same evidence rules as your internal QMS. The provider sees only what you scope into their lane — their findings, their evidence, their closure deadlines.

• When findings need closure.
  Cross-org workflow, single audit trail.

  A finding raised against a provider opens a corrective action with the provider as owner and your team as verifier. Owner cannot bypass verifier; the workflow refuses. Every state change is signed and time-stamped on both sides.

• When the regulator asks who is accountable.
  The signature chain is already there.

  Provider sign-off, operations sign-off, accountable manager sign-off — the chain is part of the close-out workflow. There is no separate folder of approval emails. The audit trail is the workflow.